@jaesunum @christianllang @wihender @ronfriedmann @jordan_law21 @robsaccone @DCaseyF @jborstein @edsohn80 @dera_nevin @ZachAbramowitz @AlexHamiltonRad @CathJMoyn @cmkrow @ryanalshak Where to start on dealing with the infrastructure surrounding the delivery of legal services by the big platforms (#biglaw) to enterprise clients and the billable hour. Terrific thread by @jaesunum and I don’t want to get into the crosshairs or @DCaseyF 1/

@jaesunum @christianllang @wihender @ronfriedmann @jordan_law21 @robsaccone @DCaseyF @jborstein @edsohn80 @dera_nevin @ZachAbramowitz @AlexHamiltonRad @CathJMoyn @cmkrow @ryanalshak Bottom line from my limited view? The clients want it his way and the law firms like it this way. The legal industry has perfectly trained its client-public to expect to to buy “law by the minute” and law firms are happy to sell law by the minute 2/

@jaesunum @christianllang @wihender @ronfriedmann @jordan_law21 @robsaccone @DCaseyF @jborstein @edsohn80 @dera_nevin @ZachAbramowitz @AlexHamiltonRad @CathJMoyn @cmkrow @ryanalshak Selling law by the minute puts the focus on a bean counting exercise, looking at lawyer inputs, and not on the true issue - the outcome / solution needed by the client. 3/

@jaesunum @christianllang @wihender @ronfriedmann @jordan_law21 @robsaccone @DCaseyF @jborstein @edsohn80 @dera_nevin @ZachAbramowitz @AlexHamiltonRad @CathJMoyn @cmkrow @ryanalshak When you buy time, you get time. The service, the solution and the outcome are by-products. With luck, there might be alignment. But only with luck. And nowhere in this equation is value part of the consideration. 5/

@jaesunum @christianllang @wihender @ronfriedmann @jordan_law21 @robsaccone @DCaseyF @jborstein @edsohn80 @dera_nevin @ZachAbramowitz @AlexHamiltonRad @CathJMoyn @cmkrow @ryanalshak Understanding value delivered and received is hard work. Bean counting is easy stuff. The mechanism always defaults to easy. 6/

@jaesunum @christianllang @wihender @ronfriedmann @jordan_law21 @robsaccone @DCaseyF @jborstein @edsohn80 @dera_nevin @ZachAbramowitz @AlexHamiltonRad @CathJMoyn @cmkrow @ryanalshak The billable hour will persist as long as people want to buy and sell services on a “time and materials” basis. Reports of its impending demise are grossly exaggerated and on this @jaesunum is 💯 % correct. 8/

@jaesunum @christianllang @wihender @ronfriedmann @jordan_law21 @robsaccone @DCaseyF @jborstein @edsohn80 @dera_nevin @ZachAbramowitz @AlexHamiltonRad @CathJMoyn @cmkrow @ryanalshak But for those of us who don’t want to spend time counting minutes in the day ⏰ , we will try to build something better 🚀 & will look for clients who are ready for a new solution. /end (let me join the chorus of voices 👏🏼 @jaesunum - her work is always a “must read”)

@jaesunum @christianllang @wihender @ronfriedmann @jordan_law21 @robsaccone @DCaseyF @jborstein @edsohn80 @dera_nevin @ZachAbramowitz @AlexHamiltonRad @CathJMoyn @cmkrow @ryanalshak Apologies to all for weak twitter thread counting skills. Must. Learn. Twitter.