Profile picture
Marina Pavlović @pavLAWich
, 8 tweets, 8 min read Read on Twitter
I have a lot to say about this recent story by @cbcErica @cbcgopublic on #Telecom @contracts & #SalesPractices, as a #lawprof working in #ConsumerRights & #DisputeResolution & not as a director of CCTS (disclaimer: views my own, based on my research & publicly available info) 1/8
My work (with funding from Forum of Canadian Ombudsman) on industry ombuds in 🇨🇦🇦🇺🇬🇧, commonlaw.uottawa.ca/en/news/prof-p…, found that these schemes do provide access to justice by providing quick dispute resolution for consumers. But...they do have two major drawbacks 2/8
Industry ombuds schemes, like @CCTS_CPRST, resolve individual disputes but can't do independent investigations and also don't have powers to change industry practices. While resolution may be good for individual consumers, it compartmentalizes systemic issues. 3/8
The contract between #consumer and #ServiceProvider plays a huge role. Until last year's @SCC_eng decision in @ddouez v Facebook, courts' views on standard form consumer contracts were not great. Here is the timeline I used in my @uocommonlaw @uOttawaTechLaw Open House talk. 4/8
And as long as Kanitz v Rogers stands, canlii.ca/t/1w1c2, #ServiceProviders, can make unilateral changes to contracts. #WirelessCode puts some limits to it for #WirelessContracts, but no limits for internet, home phone, & TV contracts. 5/8
Not having seen the small claims decision, based on the story, it seems to echo the @SCC_eng language in Douez v Facebook. The problem is--the judgment has not been reported, and even if it were, hardly any precedential value. 6/8
A #CRTC inquiry into #Telecom #SalesPractices, as req by @CanadaPIAC, may have offered some solutions for #telecom contracts. But this issue is bigger than telecom. Provisions allowing for unilateral changes are prevalent in all kinds of consumer contracts. 7/8
As my colleague @Daimsis suggested in this @cbcgopublic piece, a class action might be a way to go. But given what's at stake, it is likely to go all the way up to the Supreme Court. So...about a decade. So for now...we are kinda stuck. 8/8
Missing some Tweet in this thread?
You can try to force a refresh.

Like this thread? Get email updates or save it to PDF!

Subscribe to Marina Pavlović
Profile picture

Get real-time email alerts when new unrolls are available from this author!

This content may be removed anytime!

Twitter may remove this content at anytime, convert it as a PDF, save and print for later use!

Try unrolling a thread yourself!

how to unroll video

1) Follow Thread Reader App on Twitter so you can easily mention us!

2) Go to a Twitter thread (series of Tweets by the same owner) and mention us with a keyword "unroll" @threadreaderapp unroll

You can practice here first or read more on our help page!

Did Thread Reader help you today?

Support us! We are indie developers!


This site is made by just three indie developers on a laptop doing marketing, support and development! Read more about the story.

Become a Premium Member and get exclusive features!

Premium member ($3.00/month or $30.00/year)

Too expensive? Make a small donation by buying us coffee ($5) or help with server cost ($10)

Donate via Paypal Become our Patreon

Thank you for your support!