CEO of @cxpartners, Head of Proposition and Practice @soprasteria_UK I help orgs perform better by becoming customer centred. Author of @SimpleAndUsable.
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Apr 15, 2019 • 7 tweets • 2 min read
Most organisations I speak to say: we can’t deliver stuff fast enough.
But when we work with their teams we cut delivery time (drastically), even though we spend more time on some activities.
What’s going on? (thread)
1/71. Smooth not quick
Telling people ‘work faster’ is bad. They stop playing as a team. They get stressed and make mistakes. They trip over each other.
Instead, we coach teams to work together smoothly. It works for medical teams, Formula 1 pit crews, and our digital teams.
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