Discover and read the best of Twitter Threads about #makemytrip

Most recents (4)

@makemytrip we have booked the package with Makemytrip for travel dates on 29-May-23. Made the full payment, however we weren't appraised of the situation with GoFirst even on the last installment payment on 04-May-23. On 08-May we get a mail asking us to book the flights 1/n
Despite of us completing the payment the mail from @makemytrip reads as attached in the snapshot.
We have booked the package as a whole with @makemytrip more than two months before the travel dates, not parts like flights, hotel or car.
#makemytrip
2/n Image
Now @makemytrip can't expect the travellers to book the tickets as the airline fare applicable to individual purchaser and those by the travel/ticketing agents are vastly different (in favour of the agents). There is no PNR number that has been shared by @makemytrip too. 3/n
Read 13 tweets
Thread: For a good couple of years now, I have heard @makemytrip stories through #youtube videos, have admired the progress, and got inspired. Today had a privilege to listen to #MakeMyTrip Founder @DeepKalra at @headspin_io #Automation #Hackathon wrap. (1/N)
Trying to list down a few things which I could capture from all the wisdom which was flowing and ones which I will probably remember for a long time.

1. People (#customer) have to come back for a reason. Make sure to give them that. (2/N)
2. Sales were saying go back to the #Corporate job but the heart was saying "Too Early to Give up".

3. Customer Retention is the most important thing.

4. On #UX: I (Customer) am going to give you 5 minutes of my life to you. You have that much time to grab the eyeballs. (3/N)
Read 12 tweets
@ripul here is another instance from my personal experience. I heard my friends saying that they don't want group bulk money transfers in their account due to tax reasons.
@jennylg saw your UX Researcher post on Linkedin. Thought you might be interested in this thread.
Read 4 tweets
2/ account, 2 credit card and 2 e-wallet with some offers and discounts. Everyone want to collect mile points, credit card points and best credit card discount available for transactions. We need to book 10 flight tickets to destination A, 10 train tickets to destination B, 10
3/ return flight tickets. Apart from that we are booking 5 rooms in destination A for which randomly 5 friends will pay. The other 5 friends will pay for the booking of rooms in Destination B. How could we join our Trip accounts together to make a group and then pay for the
Read 4 tweets

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